FAQs

No, there are not any extra charges on top of our published prices. The price on the Quote Generator is the total price that you pay, if you complete your booking at that time. There are no hidden card charges or taxes that get added on later in the booking process.

Information about the new payment regulation with credit/debit cards issued by European banks:

Starting 14 September 2019, Strong Customer Authentication (SCA) regulation require two-factor authentication (usually as the 2nd factor is requested one-time passcode) on many payments in Europe. Payments without SCA may be declined. SCA is a requirement of the EU Revised Directive on Payment Services (PSD2) on payment service providers within the European Economic Area (it is expected that SCA regulation will be enforced in the UK, regardless of the outcome of Brexit). The requirement ensures that electronic payments are performed with multi-factor authentication, to increase the security of electronic payments.

Our booking system supports SCA payments and must manage this complexity. However, we predict that this new SCA payment process will not be 100% smooth in the initial period with all card payments as also the cardholder’s bank must fully support SCA payments. As a result, some customers likely can get error messages and their payments will be rejected.

 
What to do if you cannot proceed with SCA card payment process?
If you face issues with your card payment process, we encourage you to contact us.

As a general rule, we accept all bookings up to 24 hours prior to the date of departure; however during the busier periods we are not always able to guarantee availability so we advise booking as early as possible to avoid missing out.
If we have limited availability,  then you will be able to send us booking request message  - see a message stating „Confirmation of availability by email within 24 hours” and button „Send Enquiry” below the booking page. If you click this button it will send us an enquiry with your request and we will check availability and get back in touch with you as quickly as we can to let you know what transfer options we have available.
Our best advice is that, to get the best price and biggest choice of transfers, book as early as you can.

Simply enter the desired pick-up time in booking page and we will meet you as normal at this time.

Simply use online Quote Generator, select your transfer from the options provided and receive an instant confirmation of your booking by email. If you can't find the transfer you are looking for, contact our office and we will be happy to help.
Payment is taken in full at the time of booking and we accept major credit, debit cards and eWallets (Visa, Mastercard, American Express, etc.) with Stripe. All payments are verified and all payment information is encrypted over a secure connection for maximum security. All prices are calculated and charged in EUROS.
Details to include on your booking:
Total number of passengers - please make sure you include infants and children in the total number of passengers in your party, e.g. if three adults, one child and an infant are travelling, you will need to book the transfer for five people.
In any resort there may be more than one hotel, apartment complex, chalet or villa with the same name, so try to provide the full address to avoid confusion.
Mobile Phone Number - This is extremely important, for example we may need to contact you once your journey has begun. Please remember to add the country code onto your phone number and remove the 0, for example 047790111222 becomes +447790111222.
Booking Confirmation - When you confirm your booking and payment is taken, you will automatically receive an email booking confirmation which will confirm that payment has been taken and the balance paid in full and details of your transfer.
For further information please see our 'How to Book' page.

There are a number of possible reasons for this, the foremost of which is that the confirmation email has been filtered into your junk file by the security settings on your computer. Please check in your junk file and if you are still unable to locate your confirmation, email or call us to ensure that your booking request has been received.

We know that sometimes you may want to stop at a supermarket on route to resort, or call in at an agency to pick up or drop off keys for a property. Or maybe, some of your group are staying in one place and the rest somewhere different.
If that is the case, please contact us to discuss your requirements before booking. It should not be a problem to cater for your arrangements on our private transfer, but there may be a difference in the cost, depending on the circumstances and we also obviosuly want to make sure that all of the information gets passed to the driver.

For your arrival journey, no - unless you want to do that. For the return leg of your journey however, it is advisable that you reconfirm all details including your pickup time so there is no possibility of any misunderstanding when it comes to departure time and location. You can do this via email or call us at any point during your trip up until 24 hours before your departure.

You can do this in one of two ways.
If you would all like to wait for each other and travel together, you would use the latest arrival time as the flight time and note the other flight times & numbers in the notes on your booking.
If each member of the group would prefer to leave as soon as possible and not wait for the others, you would need to book individual journey legs for each of the different flights/groups that wish to leave together. You can do this all on the same booking. If there is more than one flight on the booking, please remember to put the latest flight time down as the arrival time and make a note of the other flight times & numbers in the comments box so we can track all flights in case of delays.
The same principal applies for the return journey, if the group are all travelling together; use the time of the first flight to depart, so we base your pick up time on this and ensure they get to the airport in plenty of time for their flight check in.

If this all gets too complicated, please feel free to contact us and we can assist you in making the booking.

Your driver will meet you in airport arrival area and will hold a sign with your "NAME and SURNAME" on it. If you are unable to locate your driver, please call us on the contact number given on your booking confirmation and we will locate the driver for you.

Firstly, do not panic. Your driver will meet you in airport arrival area and will hold a sign with your "NAME and SURNAME" on it.  If you are unable to locate your driver, please call us on the contact number given on your booking confirmation and we will locate the driver for you.

We strongly recommend you take out travel insurance to cover you and your party for the full duration of your planned trip. This will protect you for unexpected delays or cancellations in your flight for example, as well as cover for other aspects of your holiday.

With our Private transfer the waiting time will be minimal (normally none). Factors which can affect your pickup times - flight delays, excessive traffic on the roads, loss of baggage causing an excessive delay in meeting your driver. For more information, please see our terms and conditions.

As our fares are offered on a per-seat basis and it is a legal requirement for every passenger, regardless of age, to have a seat, we are not able to offer a discount for children or infants. We do however, provide infant & child seats at no extra cost, you just need to specify your requirements on the booking form.

Yes, in the booking page simply enter the amount of baby seats and the amount of baby seats, child seats or boosters you require for the transfer from the dropdown menus and we will make sure that the relevant seat is there on the transfer.
The description of the seats that we provide, including the weight of children these are applicable for is described on the booking form and within Section 3 of our terms and conditions.
Please let us know what you need based upon the approximate weight that you think your child will be on the date of travel.
If you prefer, or for the avoidance of doubt, you can also bring your own car seat with you. We do not charge a supplement for providing infant or child seats.

The law in Europe states that children up to the age of 12, or 135cm tall (whichever they reach first) normally require a car seat. If your child normally uses a car seat at home, it’s a good indication that they will need one during the transfer.
Details of the baby and child seats we have available can be found on the booking form and Section 3 of our Terms and Conditions page. You should select the seat based upon the approximate weight that you think your child will be on the date of travel.

There is the option to book transfers from a number of train stations - simply select City you need from the Quote Generator and fill in information about the station you are travelling from and follow the booking process.
If you are arriving by train into an airport train station then select the airport and enter your arrival time as requested. Instead of entering a flight number, write 'Train' and in the notes field please let us know where your train is arriving from. We will then schedule your transfer based on this and you simply need to follow the instructions on your booking confirmation email.

Yes. Use  our Quote Generator.  It offers to choose between different Cities as drop-off location. Simply fill in the relevant details about train station you need in booking page.

Ordinarily we use 8-seater vehicles, so any group up to this number on a private transfer would normally travel together in one vehicle. 
For example, you are a group of 10 people and have booked a standard vehicle;
If you book transfer, all 10 of you will leave in two private minibuses as soon as you arrive, and be picked up for your return trip at exactly the same time. You can spread the group over both minibuses, however you would like.
For your departure back to the airport, we always attempt to pick up the whole group at the same time, but sometimes this is not possible and the groups may depart at slightly different times. We inform you of the pickup times for the whole group the day before you are due to depart in the normal way.
If you have a specific question regarding your group, please contact us and our team will be happy to advise.

The standard luggage allowance is one piece of hand luggage and one suitcase, or holdall per person.
It is also possible to bring sporting equipment with you, for example skis and snowboards in winter, or bikes or golf clubs in the summer. If you intend on bringing sports equipment with you, you must specify this on the booking form, so that we can make sure it can be accommodated in the vehicle.
The maximum permitted size for a ski or snowboard bag is 190cm long and for a bike (which must be packed in a box or a bag) it is 160cm (length), 100cm (high) and 40cm (wide).

If you plan on bringing any over-size luggage, or additional luggage above and beyond what was mentioned above please contact us in advance to discuss your requirements. If you leave property in a transfer vehicle on arrival, please call or email us and one of our team will assist in tracing and retrieving the lost property for you. We regrets that we cannot be held responsible for items that cannot be found.

When making a booking on our website, you have complete flexibility to enter different drop off, or pick up addresses for any transfers, even within the same booking, so it is not a problem at all to enter one location for arrival and a different location for the departure for example.
If you wish to change your pick up location at short notice, or during your holiday, contact us and we will do our best to accommodate your request.

An airport transfer is minibus transport service operating between an airport and a specific destination as determined by a client.

Our main and common transfers are Private Transfers. But apart from Private Transfers, we offer you inform us that you would be interested to share your transfer with other passengers. This is done by checking special "Happy to Share your transfer" box in the booking form. By allowing us to add passengers to your transfer we will check options and try to find extra passengers who also would like to share their transfers. This could make your transfer cheaper up to 50%.

Also we regularly publish Discounted Offers, where customers can book cheap Private and Shared transfers.

Private Transfers for customers are the most hassle-free solution of getting to resort.  Simply arrive at the airport, pick up your bags, and you will be met in arrivals by our driver and taken straight to your accommodation. 
With Private Transfer, you are booking a driver and vehicle for your sole use. This means no waiting for other people to arrive.  Ordinarily we use 8-seater minibuses, so any group up to this number on a private transfer would normally travel together in one vehicle. If you book a private transfer for 10 passengers, you will leave in two private minibuses as soon as you arrive. You can spread the group over both minibuses, however you would like.
 

Shared Transfers are for the more cost-conscious customer who is willing to save money by sharing a minibus with other passengers travelling at similar times.There is usually a short wait at the airport for other clients arriving on the same or similarly timed flights. On the return journey clients are subject to a pre-determined pickup time.

Transfers that we offer are door-to-door, where the accommodation is accessible by surfaced and cleared roads. In certain situations it may not be possible for the transfer to directly access the accommodation, for example due to adverse weather conditions making a road too dangerous to drive or the accommodation being in a pedestrianised or car free area. In these situations the drop off, or collection will be from the nearest accessible point to the accommodation, for which you will be advised in advance of the transfer and you will be responsible for getting to or from this point by your own means.
It is worth noting that certain resorts are completely car free. We recommend checking your accommodation and resort info before travel and be aware of any potential access issues.
If you are in any doubt, please contact us before travel to discuss your arrangements.

We regulary publish Shared transfer schelules in our Discounted Offers page. From that page you can get Shared transfer qoute and make the booking.