Booking related information

Are there any extra charges on top of the published prices? 
What to do if I cannot proceed with SCA card payment process (2-factor authentication)? 
How much notice do I need to give in order to book?
I want a specific pickup time from the airport – is this possible?
How do I make a booking and what details should I provide?
I have not received a booking confirmation email - is there a problem?
We need our transfer to go to more than one location - is that possible?
Do I need to reconfirm my reservation?
Different members of my group are arriving on different flights – how should I make my booking?
How do I find my driver at the airport?
What I must do if I can’t find driver at the airport?
Should I have travel insurance for my trip?
How long will I have to wait after I come through into arrivals until we set off to resort?
Can you offer any discount for young children or babies?
I have a child who requires a child seat or booster for travel – can you arrange this?
How do I know whether my child needs a child or baby seat?
How do I book if I am arriving by train?
Can I be dropped off at a train station?
How your transfers work for groups of over 8 people?
How much luggage can I bring on the transfer?
What if I want to be picked up from a different location from where I was dropped off?


Booking amendments and cancellations

I have Private transfer. Can I cancel my booking and get refund?
Can I make amendments to my booking?

Flight delays & arrival / departure related information

Will the driver wait if our flight is delayed?
What happens if I am late for my pickup time?
What happens if the snow or road conditions are really bad, and the agreed pickup point is unaccessible?
Where will I be picked up from resort?


General information

What is an airport transfer?
Do you offer only Private Transfers? Can we order Shared transfer and get refund?
Are all transfers are door to door?

Shared Transfer Booking related information

Quote Generator offers only Private transfers. Where I can get quote and book Shared transfer? 
Does Shared transfers are door-to-door? 
What is the cancellation policy for the Shared transfers? Can I get refund? 
How I will be picked up from the Airport if my transfer is Shared? How long I will need to wait in the airport? 
Does Shared transfer pickup time from the resport is pre-determined (scheduled)? 
What will happen if my flight is delayed and I have Shared transfer?